BlueStacks FAQ

This 'Checking Info' loop is super common on the newer Windows 11 builds. Usually, it's not your internet—it’s either a corrupted Google cache or a graphics rendering conflict. Try these steps in this exact order:

Clear Google Data (The #1 Fix): Go to System Apps > Settings > Apps. Find Google Play Store AND Google Play Services. For both, click 'Storage' and then 'Clear Data'. Restart BlueStacks and try again.

Switch Graphics Engine Mode: Sometimes the login screen fails to render because of the graphics mode. Go to BlueStacks Settings > Graphics. Switch the 'Graphics Engine Mode' from Performance (Legacy) to Compatibility (or vice versa). Save and restart.

Check Virtualization: Open your Task Manager (Ctrl+Shift+Esc), go to the Performance tab, and look at the bottom right. If it says 'Virtualization: Disabled', you need to enable it in your BIOS/UEFI. Google won't let you sign in securely if this is off.

Use the Pie 64-bit Instance: If you're using the old Nougat 32-bit version, it's very buggy with Google services in 2025. Open the Multi-Instance Manager, create a new Pie 64-bit or Android 11 instance, and try logging in there. It’s much more stable for Play Store authentication.

The Airplane Mode Trick: Some users find that toggling the 'Airplane Mode' (if your laptop has it) or disconnecting/reconnecting your Wi-Fi while the 'Checking Info' screen is visible forces the connection to refresh.

Try the Clear Data step first—it fixes it for about 90% of people!